Return & Exchange Policy
This Return & Exchange Policy standardizes the unified application conditions, valid time limits, operational procedures, and liability division standards for return and exchange services of all mouse products sold on our official platform. The purpose of this policy is to fully protect the legitimate shopping rights and interests of global customers, standardize after-sales service processes, and maintain fair and orderly transaction order. This policy applies to all mouse products and supporting accessories purchased through official store channels. By completing order payment and product purchase, all users voluntarily recognize and agree to abide by all return and exchange rules stipulated in this official document.
We provide a uniform 30-day valid return and exchange window for all products, calculated from the exact date when customers sign for and receive the package. All products applying for return or exchange must meet intact commodity standards: the product is unused, free of artificial damage, water immersion, impact deformation, surface scratches, and functional modification, with complete original official packaging, matching accessories, user manuals, and product labels intact. Products damaged by improper daily use, artificial disassembly, private modification, and human-induced faults do not qualify for free return and exchange. In addition, personalized customized mice and special clearance discounted products are non-returnable and non-exchangeable, with clear marks displayed on corresponding product pages.
We divide return and exchange scenarios into merchant liability and customer liability for differentiated standardized processing. If products have inherent factory quality problems such as insensitive clicking, sensor tracking failure, abnormal wireless connection, unqualified structural design, or product damage and missing accessories caused by defective packaging and logistics transportation, all belong to merchant liability. Under such circumstances, we fully bear return and exchange shipping fees, and provide free replacement, full refund, or professional maintenance services according to customer needs. Customers need to provide real product fault pictures and videos for verification, and we will complete review and processing within three working days.
If users apply for return or exchange due to personal reasons including unsatisfactory hand feel, inappropriate style, mismatched usage scenario, and personal preference changes, products must meet intact return conditions, and customers shall independently bear all generated return and exchange shipping fees and handling costs. After receiving and inspecting returned products to confirm no artificial damage and complete functional integrity, we will complete refund or exchange processing within five working days, with funds returned to the original payment channel. We strictly prohibit malicious return and exchange behaviors. We reserve the right to reject repeated abnormal after-sales applications and terminate platform service qualifications for users who violate policy rules to maintain standardized and fair service order.