FAQ
This Frequently Asked Questions page consolidates and resolves the most common doubts and consultation problems encountered by customers during the selection, purchase, daily use, and after-sales maintenance of our mouse products. It covers core links including product selection guidance, order operation rules, logistics delivery problems, daily use skills, common fault troubleshooting, and after-sales right explanation. We summarize typical questions based on long-term customer consultation data and daily operational experience, aiming to provide users with fast, accurate, and professional self-service shopping guidance, reduce unnecessary consultation costs, and optimize the overall shopping and use experience.
In terms of product selection, most users confuse the applicable scenarios and functional differences of different mouse types. Our product lineup includes four core series to meet diverse demands. Gaming mice feature high adjustable DPI, zero-delay response, full-key anti-ghosting, and programmable buttons, perfectly adapting to competitive game scenarios requiring precise control and fast operation. Office silent mice adopt mute switch design and lightweight body, effectively reducing click noise and suitable for offices, libraries, and dormitory environments. Wireless portable mice support multi-device Bluetooth connection and ultra-long battery life, ideal for business travel and mobile office. Ergonomic mice optimize body radian to relieve wrist fatigue for long-hour computer users.
For order and logistics related questions, users can modify product specifications, color styles, and accurate receiving addresses within 24 hours after payment completion and before official shipment. Once the package leaves the warehouse, no order modification or address adjustment requests can be accepted. The overall delivery cycle strictly follows the standard shipping policy, and short-term logistics delays caused by peak order seasons, extreme weather, and customs inspection are normal uncontrollable phenomena. After shipment, customers can obtain exclusive tracking numbers to check real-time package transit status. For long-term logistics stagnation and abnormal update situations, users can initiate official consultation for problem investigation and processing.
In daily use and after-sales maintenance, most common minor faults can be solved through simple self-inspection and debugging. Connection failures, unresponsive cursors, and intermittent disconnection problems are usually caused by insufficient power, abnormal Bluetooth matching, or system adaptation errors, which can be fixed by recharging, re-matching devices, or restarting equipment. All our mice pass strict factory quality inspection and enjoy official after-sales warranty services. Non-human damage quality problems can apply for return, exchange, and maintenance services within the specified period in accordance with official policies. Discount and promotional products also enjoy complete after-sales rights and interests to ensure every user’s legitimate shopping experience is fully protected.